:root{font-family:Inter,"Segoe UI",Arial,sans-serif;color:#172640;background:#f8fafc}
body{background:#f9fbfe}
.main{background:#f9fbfe}
.content{max-width:1430px;padding:17px 27px 0}
.sidebar{background:linear-gradient(180deg,#102b45 0%,#102a44 72%,#0f263f 100%)}
.brand{font-size:20px;letter-spacing:.35px}
.side-caption{font-size:14px;padding-top:17px;padding-bottom:15px;color:#a8bad0}
.side-link{min-height:52px;padding-top:12px;padding-bottom:12px;font-size:15px;gap:16px}
.side-link.active{background:linear-gradient(100deg,#119573 0%,#0d695e 100%)}
.support{margin:0 15px 8px;margin-top:auto;grid-template-columns:30px 1fr;padding:13px 13px 11px;column-gap:10px;border-color:#36536f}
.support-icon{grid-row:1/span 2;align-self:start;padding-top:3px}
.support b{font-size:13px;line-height:1.4}
.support small{display:block;margin-top:2px;font-size:12px;line-height:1.35}
.support button{height:35px;font-size:12px;text-align:left;display:flex;justify-content:space-between;align-items:center;padding:7px 11px;border-color:#55718c}
.collapse{height:50px}
.topbar{padding:0 27px;gap:17px}
.company-picker{display:flex;align-items:center;gap:9px;min-width:222px;max-width:260px;padding:0 11px;background:#fff;color:#172640;font-size:14px;font-weight:600;text-align:left}
.company-picker svg{width:17px;height:17px;color:#193a5d;flex:none}
.company-picker strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:700}
.company-picker span{margin-left:auto;float:none}
.company-menu{position:absolute;left:27px;top:52px;z-index:7;display:grid;gap:6px;width:260px;padding:15px;background:#fff;border:1px solid #d8e2ee;border-radius:7px;box-shadow:0 10px 26px #10263d20}
.company-menu b{font-size:14px}.company-menu small{font-size:12px;color:#687b93}.company-menu button{background:#eef5ff;border:0;border-radius:5px;text-align:left;color:#0a5eca;padding:8px;font-size:12px}
.global-search{height:36px;width:min(100%,740px);border-radius:6px;color:#456584}
.global-search svg{width:18px;height:18px;flex:none}
.global-search input{font-size:14px}
.bell{width:41px;height:40px;color:#183b61}
.bell i{right:4px;top:4px}
.profile{min-width:204px;gap:11px}
.profile .avatar{width:37px;height:37px;background:#eaf2fd}
.page-title{margin-bottom:18px}
.page-title h1{font-size:27px;font-weight:750;letter-spacing:-.55px;margin-bottom:3px}
.page-title p{font-size:14px;line-height:1.3}
.primary{background:#0867e7;border-color:#0867e7;border-radius:6px;box-shadow:0 4px 11px #0c64dd20}
.new-button{height:42px;min-width:203px}
.stats{gap:17px;margin-bottom:17px}
.stat{height:71px;padding:12px 17px;gap:19px;border-color:#dae4f0;box-shadow:0 3px 12px #173b5607}
.stat-icon{width:48px;height:48px;border-radius:12px;font-size:25px;flex:none}
.stat-icon svg{width:23px;height:23px;stroke-width:2.1}
.stat span:last-child{font-size:13px;color:#526783}
.stat strong{font-size:24px;line-height:1.08;margin-top:3px}
.workspace{grid-template-columns:minmax(370px,467px) minmax(0,1fr) 310px;gap:8px;height:calc(100vh - 236px);min-height:620px}
.list-panel,.chat-panel,.detail-panel{border-color:#d9e4f0;box-shadow:0 2px 12px #24436705}
.ticket-list-head{padding:12px 11px 10px;gap:10px}
.list-search{height:36px;padding:0 11px;gap:10px}
.list-search svg,.filter-btn svg{width:18px;height:18px}
.list-search input{font-size:13px}
.filter-btn{height:36px;width:36px;padding:0;display:grid;place-items:center}
.filter-row{padding:3px 10px 10px;gap:6px}
.chip{padding:6px 11px;font-size:12px;line-height:1.1}
.ticket-row{min-height:103px;padding:13px 17px 11px 26px}
.ticket-row.selected{padding-left:23px;background:#eaf4ff}
.ticket-row>div{align-items:flex-start}
.ticket-row b{font-size:14px;line-height:1.2}
.ticket-row p{font-size:13px;margin:7px 0 6px;line-height:1.24}
.ticket-row small{font-size:12px;display:block;line-height:1.25}
.ticket-row small span{display:flex;align-items:center;gap:4px;float:right;line-height:1}
.ticket-row small span svg{width:13px;height:13px}
.badge{padding:4px 10px;border:1px solid #c8ddf9;background:#eaf4ff;color:#1164c6;font-size:12px;line-height:1.1}
.badge.work{border-color:#f7ddb2;background:#fff3de;color:#a86100}
.badge.waiting{border-color:#c8ddf9;background:#eaf4ff;color:#0b63c7}
.badge.resolved{border-color:#bce8d4;background:#e3f9ee;color:#078858}
.chat-head{min-height:67px;padding:11px 18px}
.chat-head h2{font-size:16px;margin:0 0 5px}
.chat-head small{font-size:12px}
.dots{width:35px;height:35px;padding:0;font-weight:800;letter-spacing:1px}
.messages{padding:10px 17px 12px}
.message{gap:10px;margin-bottom:15px}
.message-avatar{width:52px;height:52px;font-size:14px;flex:none;background:#e3f0ff;color:#1555aa}
.message.staff .message-avatar{background:#e0f7f4;color:#087b72}
.message-meta{min-height:20px;margin:1px 0 4px;gap:9px;white-space:nowrap;font-size:12px}
.message-meta b{font-size:12px}
.message-meta span{color:#526b89;overflow:hidden;text-overflow:ellipsis}
.message-meta small{margin-left:auto;color:#647e9d;font-size:11px;flex:none}
.bubble{background:#f1f6fb;border-radius:9px;padding:12px 14px;font-size:13px;line-height:1.39;color:#162743}
.message.own .bubble{background:#e7f2ff}
.attachment{align-items:center;padding:8px 10px;margin-top:10px;border-radius:6px;font-weight:600}
.attachment svg{width:22px;height:22px;color:#d94b46;flex:none}
.attachment>span:nth-child(2){display:grid;gap:2px}.attachment small{margin:0;color:#6e829a;font-size:11px;font-weight:400}.attachment-download{margin-left:auto;font-size:20px;color:#315d8d}
.composer{padding:9px 15px 11px;background:#fff}
.composer textarea{display:block;resize:none;height:42px;min-height:42px;max-height:90px;padding:10px 12px;font-size:13px;line-height:1.45}
.composer-actions{margin-top:5px;min-height:36px}
.composer-actions>div{display:flex;align-items:center;gap:20px}
.upload-label{display:inline-flex;align-items:center;gap:7px;font-size:12px;white-space:nowrap;color:#5d7390}
.upload-label svg{width:17px;height:17px;color:#456c9d}
.composer-actions .primary{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:36px;min-width:128px;padding:7px 12px;font-size:12px}
.composer-actions .primary svg{width:16px;height:16px}
.detail-panel{display:flex;flex-direction:column;padding:15px 16px 15px;overflow:auto}
.detail-panel h3{font-size:16px;margin:0 0 15px}
.detail-controls{display:grid;gap:9px}
.detail-controls>div{display:grid;grid-template-columns:105px 1fr;align-items:center;gap:8px}
.detail-controls>div>span{font-size:12px;color:#4d6481}
.read-control{height:34px;border:1px solid #d7e2ee;border-radius:6px;padding:5px 8px;display:flex;align-items:center;gap:6px;font-size:12px;font-weight:650;min-width:0}
.read-control .badge{padding:3px 8px}
.priority-dot{width:9px;height:9px;border-radius:50%;background:#f1a400;flex:none}
.detail-meta{display:grid;grid-template-columns:114px 1fr;gap:12px 5px;margin:16px 0 0;font-size:12px}
.detail-meta dt{display:flex;align-items:center;gap:7px;color:#4e6582;line-height:1.28}
.detail-meta dt svg{width:17px;height:17px;flex:none;color:#284a76}
.detail-meta dd{display:flex;align-items:center;gap:4px;min-width:0;line-height:1.28;color:#1c2f4a}
.detail-meta dd span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.detail-meta .copy{display:grid;place-items:center;flex:none;padding:2px}
.detail-meta .copy svg{width:16px;height:16px}
.manager{margin-top:17px;font-size:12px}
.manager>span{color:#4e6582}.manager>div{display:flex;align-items:center;gap:9px;margin-top:6px}.manager .message-avatar{width:41px;height:41px;font-size:13px}.manager b,.manager small,.manager a{display:block}.manager small{font-size:11px;color:#657a94;margin-top:2px}.manager a{font-size:11px;color:#0a63ce;text-decoration:none;margin-top:3px}
.detail-panel hr{width:100%;margin:17px 0 14px}
.detail-panel h4{font-size:12px;margin:3px 0 8px}
.linked{gap:9px;padding:8px 10px;margin:0 0 13px;min-height:49px;border-radius:7px;font-size:12px;font-weight:700}
.linked svg{width:22px;height:22px;flex:none;color:#1d497c}.linked span:nth-child(2){display:grid;gap:3px}.linked small{font-size:11px;font-weight:400;color:#627996}.linked .linked-arrow{margin-left:auto;font-size:19px}
.muted{font-size:12px;margin:2px 0 15px}
.help-card{display:flex;align-items:flex-start;gap:10px;margin-top:auto;padding:13px 11px;border-radius:7px}
.help-card>svg{width:22px;height:22px;color:#315d8b;flex:none}.help-card b{font-size:12px}.help-card p{margin:5px 0 9px;font-size:11px;line-height:1.35}.help-card button{font-size:11px}
@media(max-width:1450px){.content{max-width:none}.workspace{grid-template-columns:minmax(300px,33%) minmax(350px,1fr) 300px}.message-meta span{display:none}}
@media(max-width:1250px){.workspace{grid-template-columns:minmax(300px,38%) minmax(350px,1fr)}.detail-panel{display:none}.content{padding-left:18px;padding-right:18px}}
@media(max-width:900px){.content{padding:16px 13px 0}.workspace{grid-template-columns:290px 1fr}.side-link{padding-left:22px}.support{display:none}.topbar{padding:0 13px}}
@media(max-width:700px){.content{padding:14px 9px 0}.workspace{display:block;height:auto;min-height:0}.list-panel{height:330px;margin-bottom:8px}.chat-panel{height:600px}.detail-panel{display:flex;margin-top:8px;min-height:380px}.detail-controls>div{grid-template-columns:120px 1fr}.composer-actions>div{gap:7px}.upload-label{font-size:0}.upload-label svg{width:20px;height:20px}.support{display:none}.page-title h1{font-size:20px}}